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StaffTraveler eSIM Support

StaffTraveler eSIM Support

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Using StaffTraveler eSim

How to turn your eSIM on or off (iOS)

Last updated on 01 Jan, 2026

When you arrive at your destination, you'll need to enable your eSIM so that your phone uses the StaffTraveler data network. Enabling the StaffTraveler eSIM is easy. Follow the next steps to enable the eSIM on your iPhone:

1

Open your phone's Settings

2

Tap Mobile Service

3

Select the StaffTraveler eSIM

4

Enable the Turn On This Line switch

The StaffTraveler eSIM might have a different name (it could be business, personal etc). If you have just installed your StaffTraveler eSIM it should be the last one in the list. To change the name of your eSIM, simply tap it in the 'SIMs' list and select 'Cellular Plan Label'. Tap 'Edit custom label' and enter 'StaffTraveler eSIM'. Tab the back button to save.

If this is the first time using the StaffTraveler eSIM, press back and then select the StaffTraveler eSIM again and ensure Roaming is enabled.

Back in Mobile Service, select Mobile Data at the top of the page and then select the StaffTraveler eSIM. Make sure to disable 'Allow Mobile Data Switching'.

If you set your default Voice Line to your normal SIM card, you'll make calls through your normal sim card, while all data will go through the StaffTraveler eSIM. 

When you arrive back home, simply follow these steps to turn off your StaffTraveler eSIM:

1

Open your iPhone's Settings

2

Tap Mobile Service

3

Switch Mobile data back to your normal SIM card

All data will now go through your normal SIM card again. To save battery, you can also disable your StaffTraveler eSIM:

1

Select your StaffTraveler eSIM

2

Disable the Turn On This Line switch

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