Let's first check a few things:

  • Did you enable data roaming on your StaffTraveler eSIM?
  • Is the eSIM activated or is it still activating?
  • Is the eSIM selected as the active data eSIM?
  • Have you maybe run out of data on your bundle?

If you're still not getting a proper internet connection, please go to Contact Us in the StaffTraveler eSIM app and select Contact Us. 

You can contact us by email ,feedback form or WhatsApp. 

Our support staff is available every day and will help you get connected as quickly as possible!