StaffTraveler eSIM Support

StaffTraveler eSIM Support

Troubleshooting

I don't have Internet access (Android)

Last updated on 06 Aug, 2026

For your Internet to work abroad, make sure these settings are set correctly:

  1. Click on "Settings" > "Connections" > "SIM Manager". Is your StaffTraveler eSIM enabled?

  2. Click on "Settings" > "Connections" > "SIM Manager". Is "Mobile Data" set on your StaffTraveler eSIM?

  3. Click on "Settings" > "Connections" > "Mobile Networks". Is "Data Roaming" turned on?

 

If everything is set correctly, please follow these steps (while your StaffTraveler eSIM is enabled):

1
Open your mobile networks

Go to 'Settings' > 'Connections' > 'Mobile Networks'.

2
Open Access Point Names

Tap 'Access Point Names'.

3
Add a new APN

Tap 'Add' and enter these settings:

Name: StaffTraveler

APN: wbdata

4
Save it

Tap the three dots in the top-right corner, then tap 'Save'.

5
Restart and try again

Restart your device and try again.

 

If it still doesn't work, we are here to help! You can contact us here.

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