Troubleshooting
I don't have Internet access (Android)
Last updated on 29 Oct, 2025
For your Internet to work abroad, make sure these settings are set correctly:
Click on "Settings" > "Connections" > "SIM Manager". Is your StaffTraveler eSIM enabled?
Click on "Settings" > "Connections" > "SIM Manager". Is "Mobile Data" set on your StaffTraveler eSIM?
Click on "Settings" > "Connections" > "Mobile Networks". Is "Data Roaming" turned on?
If everything is set correctly, please follow these steps (while your StaffTraveler eSIM is enabled):
Click on "Settings" > "Connections" > "Mobile Networks".
Click "Access Point Names".
Click "Add" and please update these Settings:
Name: StaffTraveler
APN: wbdataClick the 3 dots on the top right corner and click "Save".
Restart your device and try again.
If it still doesn't work, we are here to help! You can contact us here.