How can we help?

General

• What is an eSIM?
• Why do I need the StaffTraveler eSIM?
• When do I need the StaffTraveler eSIM?
• Which countries does the StaffTraveler eSIM support?
• How to get support?
• What is the StaffTraveler eSIM?
• Tips to utilize your StaffTraveler eSIM
• Who can use the StaffTraveler eSIM?
• View all articles in “General”

Installation

• Is my device eSIM compatible?
• How to verify that everything is installed correctly before leaving your country?
• How to install your eSIM manually with a QR code (iOS)
• How to install my StaffTraveler eSIM manually with a QR code (Android)
• How to install the StaffTraveler eSIM (iOS)
• How to install the StaffTraveler eSIM (Android)
• How to use the StaffTraveler eSIM on a non-eSIM Android phone

Using StaffTraveler eSim

• Is it possible to make phone calls or send SMS messages with the StaffTraveler eSIM?
• How do I know how much data I have left in my plan?
• How to top up my data plan?
• How to rename my eSIM (Android)
• How to rename my eSIM (iOS)
• When you return home (Android)
• When you return home (iOS)
• Is it possible to make phone calls or send SMS messages with the StaffTraveler eSIM?
• View all articles in “Using StaffTraveler eSim”

Troubleshooting

• My eSIM is stuck activating on my iOS device
• I am experiencing slow internet speed or a bad connection
• I don't have Internet access (Android)
• I don't have Internet access (iOS)
• What if my eSIM doesn't work?
• What to do if your phone is carrier-locked?